Privacy policy

This policy covers the website at www.raechly.com, the dashboard at dash.raechly.com, the MCP server at mcp.raechly.com and the email Raechly sends for its customers. Capaxe labs LLP runs all of them (“Raechly”, “we”, “us”). Write to support@raechly.com with any question.

Raechly is an AI SDR. It finds prospects, writes cold emails and sends them from domains and senders it runs for each customer. That means it handles two kinds of personal data, and the rules differ for each.

Who is responsible for what

• Account data. Your sign-in details, your company profile, your billing records and how you use Raechly. We are the controller of this data.
• Prospect data. The contacts a customer imports or asks Raechly to find, the emails sent to them and the replies that come back. The customer is the controller and Raechly is their processor, acting on their instructions under our data processing agreement.
• Raechly’s contact database. People that contact data providers return for a search are also kept in a contact database Raechly runs, so the same person isn’t bought twice. We are the controller of that database.

If you got an email sent through Raechly and want to know what is held about you, ask the company that wrote to you. You can also write to us and we will help.

What we collect

When you use Raechly

• Sign-in details: your email address and name. You sign in with a one-time code sent by email, so there is no password to store.
• Your company profile: your website, what you sell, who buys it, your pricing, proof and postal address, as you enter them.
• Contacts you import or that Raechly finds for you: name, work email, job title, company, location, LinkedIn URL and similar work details.
• Emails Raechly sends for you, and the replies that come back to your senders.
• Usage and billing records: the credits each action used, your plan and your invoices. Dodo Payments takes card payments; we never see or store full card numbers.
• API key records: we keep a hash and a short prefix of each key, never the key itself.
• Technical data such as IP address and browser type, which our hosting providers log for security.

From contact data providers

When you confirm a campaign’s audience, Raechly searches its contact database and contact data providers for people who match, then adds them to your contacts. These providers collect work contact details from public and commercial sources. The providers we use are named on the subprocessors page. Every address is checked before anyone is emailed.

On this website

Google Analytics, and only after you accept it. See cookies below.

How we use it

• To run the service: write emails, send them from your senders, capture replies, keep your inbox and pipeline up to date, and bill you.
• Reply capture. Replies to emails Raechly sent are read to classify them (interested, not now, objection, out of office, a request to stop) and to stop that person’s sequence. A reply asking to stop suppresses the address. For an inbox you connect yourself, Raechly reads new mail only to find replies to its own emails; other mail is ignored and not stored.
• AI. AI models write emails, draft answers to replies, read websites into your company profile, turn a description of your buyers into search filters and classify replies. They run through Cloudflare AI Gateway. We do not train AI models on your data.
• Address checks. Before an address is emailed we check its format, its domain and its mail server, and our own record of whether mail to it has bounced or been answered. That record is shared across customers so a dead address isn’t emailed twice. The contacts you import stay in your account and are not shown to other customers.
• Service email: sign-in codes, billing notices, alerts and a daily summary you can turn off in Settings.
• Security, abuse prevention and meeting legal obligations such as tax records.

Where the GDPR or UK GDPR applies, our legal bases are the contract with you (running the service), our legitimate interests (security, preventing abuse, improving Raechly), legal obligations (tax and accounting) and your consent (analytics cookies).

Who we share it with

Only the providers that help us run Raechly, listed with what each one does on thesubprocessors page, and authorities when the law requires it. If Raechly is sold or merged, the buyer takes over this policy. We don’t sell your account data.

Where it is stored

The app and its databases run on servers in Finland. Email goes out through Amazon SES in the United States, and Cloudflare serves this website and handles replies on its global network. Where data leaves the EEA or the UK, we rely on the safeguards our providers offer, such as the European Commission’s Standard Contractual Clauses.

How long we keep it

• Account data: while your account is open. After it closes we delete it, except records we must keep for tax and accounting.
• Prospect data: until the customer deletes it or closes their account. Customers can delete a contact from the dashboard at any time.
• Opt-outs and bounces: the address stays on a suppression list so it is never emailed again, even after the rest is deleted.
• Backups: deleted data can stay in database backups until those backups are replaced.

Your rights

Depending on where you live, you can ask to see, correct, export or delete your personal data, object to or limit how we use it, and withdraw consent. Send the request tosupport@raechly.com. We answer within one month.

To be forgotten, email us from the address you want removed, or include it in your message. We delete that address from every Raechly customer’s contacts and from our contact database. The bare address then stays on a do-not-contact list in our contact database and on the blocklists of the customers who had it, so our searches never return you and those customers can’t import or email you again.

You can also complain to your local data protection authority.

Cookies and browser storage

• This website uses Google Analytics 4, which sets cookies whose names start with _ga. It does not load until you click Accept in the cookie banner. Your choice is saved in your browser’s local storage. Change it any time with Cookie settings in the footer; declining removes the _ga cookies.
• The dashboard keeps your sign-in token and a few display preferences in your browser’s storage, plus one cookie that remembers whether the sidebar is open. It runs no analytics or advertising trackers.

Children

Raechly is a business tool and is not meant for anyone under 18.

Changes

We post changes here and update the effective date at the top. If a change matters to how your data is used, we email account owners before it takes effect.

Contact

Capaxe labs LLP
Room No 3, Kalina Santacruz Mumbai
India
support@raechly.com