Refund policy

Dodo Payments is our merchant of record, so your payment and any refund go through them, back to the card or account you paid with.

Cancelling

Cancel any time from the Billing page in the dashboard. Your plan keeps working until the end of the period you paid for. After that sending stops, and nothing more is charged.

The trial

Every plan starts with a 3-day trial for $1, once per organization. Cancel before the 3 days are up and the plan’s monthly price is never charged.

What we don’t refund

• Partial months. Cancelling mid-period stops the next charge; it doesn’t refund the current one.
• Credits you have used, whether they came with your plan or from a top-up.
• A ready domain ($49) once it has been handed over to your account.

Billing errors

If we charged you twice, charged the wrong amount or charged after you cancelled, tell us within 14 days of the charge and we refund the difference.

How to ask

Email support@raechly.com from your account’s email address with the invoice number from the Payments tab and what went wrong. Please write to us before opening a chargeback; it is faster for you.