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Effective 27 October 2026

Terms of service

These terms are an agreement between Capaxe labs LLP (“Raechly”, “we”) and the organization that creates a Raechly account (“you”). They cover the website, the dashboard, the API and the MCP server. By creating an account or using Raechly you accept them. If you accept for a company, you confirm you can bind it.

The acceptable use policy, the refund policy and thedata processing agreement are part of these terms.

1. The service

Raechly is an AI SDR. It finds prospects who match an audience you confirm, writes cold emails, sends them from domains and senders Raechly sets up and warms for you, captures replies and drafts answers for you to send. You can run it from the dashboard or from an AI assistant over MCP. We change and improve features over time.

2. Your account

  • Keep sign-in codes and API keys secret. Anything done with your account or your keys is your responsibility, including by an AI assistant you connect.
  • Tell us at support@raechly.com straight away if you think someone else has access. You can rotate or delete any API key from Settings.
  • You must be at least 18 and using Raechly for business.

3. Plans, credits and billing

  • Plans are monthly subscriptions. Prices, credit allowances and sending limits are on the pricing page.
  • Every plan starts with a 3-day trial for $1, once per organization. Unless you cancel before it ends, the plan’s monthly price is charged when the trial ends.
  • Credits pay for sending and for AI and contact data work. Plan credits reset at the start of each billing period and unused ones don’t carry over. Top-up credits don’t expire.
  • Dodo Payments is our merchant of record. It takes the payment, issues the invoice and handles sales tax, and its own terms apply to the payment.
  • We may change prices. We will email you before a new price applies to your plan.
  • Refunds follow the refund policy.

4. Sending domains and senders

  • Your plan includes sending domains with senders on them. Raechly registers each domain, publishes its DNS records, turns on reply capture and warms the senders. A domain serves one customer only and is never given to another customer, during or after your plan.
  • A ready domain is a domain Raechly has already warmed, bought for $49 once. It uses one of your plan’s domains.
  • On Business you can also add domains and inboxes you own. You keep control of those.
  • Raechly limits how much each sender, domain and organization sends each day, and will not send from a sender whose replies it cannot capture. These limits protect deliverability and are not negotiable per account.
  • We may pause a campaign, a sender or your account’s sending, as described in the acceptable use policy.

5. Your data and your emails

  • You own the data you put into Raechly and the emails sent for you. You give us the right to use it only to run the service for you, as set out in the privacy policy and thedata processing agreement.
  • You are responsible for having a lawful basis to email every contact, for what your emails say, and for following the laws that apply to you, including CAN-SPAM, CASL, the GDPR, the UK GDPR and PECR.
  • Every cold email ends with your company name, your postal address and a line telling the reader they can reply “stop”. You must give us a real postal address, and you must not remove that line.
  • Contacts Raechly finds for you are for your own outreach. Don’t resell them or publish them. We don’t promise that any contact detail is accurate or current.

6. AI-written content

AI drafts can be wrong. Nothing in a campaign sends until you have reviewed and approved its emails, and an answer to a reply goes out only when you send it. What you approve is your responsibility.

7. Availability

We work to keep Raechly running, but we don’t promise any uptime level. We may change or retire features. If we retire one you pay for, we will tell you first.

8. Cancelling and suspension

  • You can cancel at any time from the Billing page. Your plan runs to the end of the period you paid for, then sending stops.
  • We may suspend or close an account that breaks these terms or the acceptable use policy, doesn’t pay, or puts other customers’ sending or our providers at risk. Where we can, we tell you first and give you a chance to fix it.
  • When an account closes, export what you need first. We then delete your data as described in the privacy policy. Sending domains Raechly registered stay with Raechly and are never handed to another customer.

9. No guarantees

Raechly is provided “as is”. We don’t guarantee inbox placement, reply rates, meetings or revenue. These depend on your list, your offer and the providers that receive the mail.

10. Liability

To the extent the law allows, neither side is liable for indirect or consequential losses, such as lost profits or lost data. Our total liability for any claim is limited to what you paid Raechly in the 12 months before the claim. Nothing here limits liability that the law does not allow to be limited.

11. Indemnity

You will cover our costs from claims caused by the emails you send through Raechly, the contacts you upload or your breach of the law or of these terms.

12. Governing law

These terms are governed by the laws of India, and its courts settle any dispute that we can’t settle by talking first.

13. Changes to these terms

We post changes here and update the effective date at the top. For a change that affects you materially, we email account owners before it takes effect. Using Raechly after that means you accept the change.

14. Contact

Capaxe labs LLP
Room No 3, Kalina Santacruz Mumbai
India
support@raechly.com